Summary
The eighteenth Meeting of Minds Wealth Management & Private Banking took place on 19 November 2015 at The Berkeley Hotel, London. This document summarises key issues raised in the topics discussed during the roundtables that took place on the day. A Meeting of Minds Wealth Management & Private Banking is a strategic forum organised by Owen James. It is an opportunity for 100 strategic and investment decision makers from the leading private banks; wealth managers, DFMs; MFOs; service and product providers to work through the key
challenges facing both their businesses and the industry as a whole with a view to driving change forward. Participants enjoy access to strategic insight, active involvement in shaping the industry and networking at the highest level. At the core of these Meetings is a series of boardroom style sessions addressing a pre-researched and pre-agreed agenda, with open discussion led by objective and professional moderators. External speakers spark debate and encourage fresh and original thinking.
To find out more about taking part, please contact: Simon Black at Owen James: simonblack@owenjamesgroup.com or you can contact him at 01483 861 334.
This Report
The Roundtable Sessions were moderated by Scorpio Partnerships:
- • Sebastian Dovey
- • Catherine Tillotson
- • Caroline Burkart
- • Mark Miles
- • Alex Johnson
- • Annie Catchpole
- • Glen Ward
We are very grateful for the time and energy they have expended on making A Meeting of Minds
Wealth Management & Private Banking a success and hope you will consider this report an
interesting, thought-provoking and accessible read. As ever your feedback is much appreciated.
We would also like to thank the independent experts who were part of the sessions for sharing
their knowledge and giving us their time and energy both in the run up and on the day.
The Sponsors
We would like to thank all our sponsors, without whom the event would not have been possible.
The following groups took part in the Meeting and their motivation for taking part is threefold:
• To be, and to be seen as being, supportive of the industry;
• To understand the stresses and strains being placed on the industry and, where possible,
respond to them; and
• To talk openly with these business leaders with a view to ensuring that their businesses are
strategically aligned.
The Findings
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DO THE SUMS ADD UP? A LOOK AT CHARGING STRATEGIES IN THE ROUND
Advisory investment services are becoming increasingly costly for banks to offer, prompting many to move assets away from this service and into discretionary mandates or pulling out of this offering altogether. Delegates discussed their experiences with the advisory proposition in terms of regulatory implications and also their clients’ perspectives.
15 November 2018
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OPTIMISING BUSINESS PERFORMANCE THROUGH CX
Tracking client engagement, an important and universally acknowledged challenge, is creeping up the list of CMOs’ priorities. And while many wealth firms, traditionally considered laggards in implementing client engagement programmes, have started to actively gather feedback and track key metrics to improve customers’ experience (CX) – more needs to be done to understand where we are as an industry to be able to better service our clients and their evolving needs.
15 November 2018
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SHOULD WE TALK TRADE BATTLES? PRESIDENT TRUMP IS. HOW IS IT AFFECTING MARKETS? COULD THE CHANGING WORLD ORDER BENEFIT THE UK AS IT LOOKS SET TO BREXIT
The abundance of global geopolitical issues raises questions on how markets and investments will be impacted – delegates speak about the risks they are most concerned with.
15 November 2018
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SUITABILITY - AND YOU THOUGHT IT WAS ALL OVER!
Suitability is one of the issues that is at the top of the FCA’s agenda. It comes up time and again on their business plans. According to FCA findings, 96% of advice is suitable. However, even a small proportion of people not agreeing that they were given suitable advice would be a flag. ESMA issued a second paper on suitability recently, and it was aimed at the regulator and broadly in line with the previous paper. Although it isn’t aimed at firms, it is useful for them to see how the regulator will approach it. The FCA is scheduled to do another review in 2019, so now is a good time for firms to reassess and revamp their approach to suitability assessment.
15 November 2018
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THANKS TO MIFID II, INVESTORS ARE NOW SEEING WITH GREATER CLARITY THE LEVEL OF RETURNS THEY ARE RECEIVING ON THEIR INVESTMENTS PLUS THE FEES THEY ARE
MiFID II – the EU directive that came into force in January 2018 – is affecting how industry players view the role of ETFs. In particular, the directive is highlighting a renewed focus on value, trade transparency and liquidity – and driving awareness about ETFs as a way to invest across asset classes and geographies.
15 November 2018