Expert: Charles Mackinnon, Tilney Investment Management Services 
Facilitator: John Chapman, Owen James
The presentation from the expert was excellent and provided the main backdrop for the entire session. Key points raised during the presentation:
- One of our challenges is to articulate to the client the benefit of a value in the future in return for a cost today. Particularly when the future value is not always certain.
- It is not always necessary to be the cheapest, but to demonstrate we provide expertise at a price that the client could not do by themselves.
- It will be a challenge to demonstrate value when there is a 10% market correction.
